How to Maintain Your Carpet Warranty

Everything from computers to coffee makers comes with a warranty.  Often times these warranties will find their way into a file cabinet or even to the trash can.  The value of the warranty depends on the value of the item and the details of the warranty.  One warranty that everyone should take notice of is a warranty given on new carpet.

Usually when new carpet is purchased, a warranty is issued by the carpet manufacturer which offers repair or replacement of damaged or deteriorated carpet.  Different types of warranties guarantee the performance of carpet in areas of wear, texture, stain and soil, and fading.  These warranties can be very valuable, sometimes covering carpet for up to 20 years after installation.  However, carpet manufacturers expect that consumers will do their part to take care of the carpet in order to keep the warranty valid.  Here are a few requirements that must be met for warranties to remain in effect.

Approved Padding

The padding that is used under carpet can have a significant effect on how the carpet will wear.  For this reason, many manufacturers will stipulate requirements for padding under warrantied carpet.  Specific guidelines will be included in each warranty so be sure to check that the padding you choose meets the given standards.

Proper Installation

Carpets that are not properly installed can suffer from a whole host of problems.  Most manufacturers will insist that carpets be installed by installers certified by the Carpet and Rug Institute (CRI) using CRI-approved methods.  Having your carpets installed by workers who are not CRI-certified or using techniques that are not permitted will result in the voiding of your warranty.

Regular Professional Cleaning

Having carpets cleaned regularly helps to better maintain their condition and appearance.  Usually carpet purchasers are required to have carpets cleaned at specified intervals in order to comply with the warranty.  This practice not only keeps your warranty in effect but it also just helps carpet look better longer.

Retention of Carpet-Related Records

Finally, it is not enough to just meet the requirements of the warranty; you must be able to prove that you’ve met the requirements.  Carpet manufacturers will not just take your word for it.  You must have the records to prove what you’ve done.  You will need to have proof of purchase of your carpet as well as the records that show when the professional cleanings have been done.

Carpet manufacturers want their customers to be happy with the purchase they’ve made.  They know that doing things the right way will ultimately result in higher customer satisfaction.  From the initial steps of choosing the right padding and proper installation to ongoing periodic cleaning by professionals, these requirements will not only keep your warranty valid, but will also contribute to the ongoing preservation of your carpet.  Langenwalter Carpet Cleaning would love to help you accomplish these same goals.  Whether you are trying to keep your warranty valid or just want to get your carpets looking great again, schedule an appointment with Langenwalter.  You will be glad you did!