What to Ask Your Carpet Cleaning Company

Shopping for a carpet cleaning company should be simple—but unfortunately, some companies don’t make it easy for the consumer. Don’t get taken for a ride; understand exactly what you’re getting before you let someone set foot in your home. Here are a few basic questions you should ask any carpet cleaning company to make sure you’re getting a fair price, great service and amazing results.

1. What’s included in the price? Some carpet cleaning companies will quote you a low initial price to get in the door, but once they’re there, you find out that in order to actually do the job right, the price can more than double. For instance, some carpet companies might offer a $99 per room deal, but that actually only includes a pre-spray, without any deodorizer and Scotchgard treatment, which are recommended by carpet manufacturers. When you factor in those costs, your price per room could spike to $200 or more per room. Be clear on what you’re getting for your money. At Langenwalter, we include everything in your base price. No surprises.
2. Is there a guarantee? Stains are tricky. It might seem like a stain is removed without a problem, but it can actually stay lurking in your carpet fiber for years at a time, resurfacing when you least expect it. A few stains can’t be removed at all, even with the best carpet cleaner in the world. But if either scenario happens to you, are you covered? Some carpet cleaners will offer a 30-day guarantee of their work, which can help if they can’t get the stain out. At Langenwalter, we offer a full lifetime guarantee of our work. If at any time the same stain resurfaces in your carpet, we’ll come take care of it again at no charge. And if we can’t get it out, you won’t have to pay. Make sure you understand what you can expect.
3. Is it safe for pets and kids? Today, many commercial carpet cleaning agents are perfectly safe for pets and kids to sit on and play on right away, with no health risks whatsoever. But there are some toxic chemicals which can still pose serious health risks. Check with your carpet cleaning company to make sure the chemicals are safe for your family. Don’t worry; all Langenwalter carpet cleaning is 100% safe for kids and pets.
4.  Can you trust your company? Check them out online. What’s their reputation like? Are they new and untested or do they have lots of positive reviews? After all, this is someone you’re inviting into your home. Make sure you can trust them to be safe, courteous and to get the job done. Check out our reviews on Angie’s List.

Shopping for an Indianapolis carpet cleaning company isn’t hard if you know the right questions to ask. Still have more questions? We’d love to help you. Contact us today for more information.